Transfer Express Blog

Our Customer Service Resolution

30
Dec/13
0

With the New Year a scant two days away, it’s time to start pondering our New Year’s resolution. As individuals here in Dealer Services at Transfer Express, we have a whole collection of resolutions ranging from a promise to stop smoking, to a resolution to volunteer at the local homeless shelter and lots of unique ones in between. These resolutions speak to the opportunities of a new tomorrow. Made at the turning of the year, these resolutions give us a goal and a focus to better ourselves, the New Year being symbolic of hope on the horizon.

Transfer Express Dealer Services Team

Our Dealer Services department is comprised of more than 40 individuals dedicated to your business.

As a whole though, our Dealer Services department has the same resolution as we did last year. Perhaps that’s not the most original plan, but when you hear our resolution, we’re pretty sure you’ll agree that it’s worth keeping. After all, we came up with it while we were already a few months into 2013. Now we can officially make it our resolution!

Our mission is to develop loyal customers by exceeding their expectations with extraordinary service and contributing to their success. We will achieve our mission by providing timely, accurate, and professional service at each and every customer contact.

Not only is this our New Year’s resolution, but it goes beyond just being a resolution. It’s our mission statement here in Dealer Services. More than that, it’s the reason we come here every morning. Whenever the need for a process change comes about, we ensure that the success of our Dealers is foremost in our minds. We seriously consider your suggestions and value your input because in the end it is your success that drives us.

Contact Us at TransferExpress.com

Our “Contact Us” link can be found at the bottom left of our main page. Whether it’s a suggestion for a new product or how you feel about our new clip arts, we encourage your feedback!

We hope this New Year brings you success, not just in your business, but in all the facets of your life. And while we may not have a crystal ball to see what is to come, we look forward to moving forward into 2014 with you, side-by-side. Have a safe and happy New Year!

How to Handle Multiple Shirt Sizes

15
Mar/12
0

Help! I have a customer that wants me to do an order that has mostly youth sizes but they also have some Adult XL. Do I need two orders?

This is a frequently asked question—how do you handle an order that has a wide range of shirt sizes? To keep the cost to a minimum, the best way to order is to use the same print size for all sizes. The secret to success is to make the image as big as you can on your smallest shirt size. It may look a little large on that very small shirt, but it will look perfect on the majority of the shirts and still look good on the biggest shirt. This will help keep your customer in budget, win you a customer because you were able to give them the very best price and offer service with a helpful tip.

This happens frequently in leagues. A typical t-ball order will be for 2 Youth Small, 10 Youth Medium, 2 Youth Large and 2 Adult X-Larges for the coaches. To get the best price, you want to order one size print for an order of 16. Our standard adult size, 11” wide, would fit on youth small but cover most of the front. In this case, since the majority of sizes needed are youth, I would recommend going just a little smaller. A 10” size would be perfect- it is perfect for the youth size shirts and just a little smaller than a standard adult size for the adult shirts, and you and your customer get the price advantage of just one order.

Youth small size t-shirt with transfer print

Make sure that your transfer will fit on the smallest size shirt in the order.

Adult XL size t-shirt with transfer print

Use the same size print on the coachs' XL shirts as the youth smalls.

If you are not sure, our Dealer Service team can help you decide on the best size print to choose. So they can best help you, just know the print area available on your smallest shirt and the range of sizes in your order.