We strive for perfection, but with thousands of custom transfer orders each day, and over 40 steps needed to complete each order, occasionally a misstep occurs. If your order is not to your satisfaction, visit the resolution center for help.
Where to Find the Resolution Center
The resolution center is in the upper right corner, after logging in at www.TransferExpress.com. The drop-down menu is next to your company name. To get started click Resolutions
What You Need to Enter
When you visit the resolution center you will be asked the following
- Order Number
- Resolution Type—Delivery (late or lost) or Quality
- Best description of situation from the list
- Desired Resolution-credit or replacement
- Best way to reach you-phone or email
- A description of what is wrong
- A photo
Then click the green create button
Now What Happens
We will contact you by the method you selected. You can also track what has happened by logging in and visiting the resolution center.
Our group recently purchased a heat press. Our plan is to design a logo and have heat transfers made so that we can then produce our own t-shirts. Do you make custom transfers and what would 50 monochrome transfers cost? I will provide a jpg file of the logo.
Hi Ron,
Yes, we do print custom screen printed and digital transfers. For screen printed transfers, pricing is determined by transfer type, quantity, number of colors, and artwork source (yours or ours). You can view all our pricing here: https://transferexpress.com/education/product-pricing