Get Help at the Resolution Center

We strive for perfection, but with thousands of custom transfer orders each day, and over 40 steps needed to complete each order, occasionally a misstep occurs.     If your order is not to your satisfaction, visit the resolution center for help.

Where to Find the Resolution Center

The resolution center is in the upper right corner, after logging in at www.TransferExpress.com.  The drop-down menu is next to your company name.   To get started click Resolutions

What You Need to Enter

When you visit the resolution center you will be asked the following

  • Order Number
  • Resolution Type—Delivery (late or lost) or Quality
  • Best description of situation from the list
  • Desired Resolution-credit or replacement
  • Best way to reach you-phone or email
  • A description of what is wrong
  • A photo

Then click the green create button

Now What Happens

We will contact you by the method you selected.  You can also track what has happened by logging in and visiting the resolution center.

Click Here to Leave a Comment Below 2 comments
Ron Thorn

Our group recently purchased a heat press. Our plan is to design a logo and have heat transfers made so that we can then produce our own t-shirts. Do you make custom transfers and what would 50 monochrome transfers cost? I will provide a jpg file of the logo.

Reply
Dealer Services

Hi Ron,
Yes, we do print custom screen printed and digital transfers. For screen printed transfers, pricing is determined by transfer type, quantity, number of colors, and artwork source (yours or ours). You can view all our pricing here: https://transferexpress.com/education/product-pricing

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