Our Customer Service Team will Help Grow Your T-Shirt Business
Our dedicated team is more than just customer service. We are your business consultant and have been trained to help you grow your business. We offer 1 on 1 personal service, where you will talk to a trained representative within seconds of placing your call.
What can we do for you? Here are the top 10 ways we are here to help:
- Just starting? We are here to answer all of your questions from easy to complex. If you need to know, we will get your question answered.
- Need pricing help? We will offer tips on when to go to the next price break or set up a gang sheet to save money.
- Not sure which product to use? We know what product will work best for your application. From the popular T-shirts to the more unusual fabrics like bamboo and neoprene, we have tested our products and know what works.
- Need application help? We have all used a heat press, and know how to help you make the adjustments for a successful application.
- Need a quote? We call within the hour of your art being sent so you can get back to your customer before the competition does!
- Prefer to communicate by email? We answer our emails within minutes during business hours, and can answer questions, give application tips or help with your order. We also frequently check emails during evenings and weekends, so if you have an urgent question we are available even when closed!
- Have a deadline? We will give you the ship date and let you know the best way to ship the product. We are trained on the various UPS, Post Office and Federal Express choices and will let you know about the special Speedy Air that guarantees your shipment arrives in just two days for the same price as ground.
- Will a visual help? We have a library of videos showing you how to apply a wide array of products. Let us help you find the one you need.
- Do you want to order online? Our team is trained to help you navigate the web site.
- Need industry suggestions? Our team can refer you to T-shirt vendors, athletic uniform providers and other apparel decorating choices from the GroupeSTAHL family of companies!